FAQ

What types of products do you offer?

We offer an innovative selection of beauty and wellness products, including items such as the LED Display Storage Box, Eye Capsules, Face Lift Belts, Makeup Box etc. These products are designed to combine functionality and elegance, transforming your daily routine.

How do I place an order?

To place an order, browse our online store, select your desired products, and then add them to your cart. Once you're ready to complete your purchase, follow the on-screen instructions to complete the checkout process.

What payment methods do you accept?

We accept multiple payment methods, including credit cards, debit cards, and other secure online payment methods. All transactions are processed securely to ensure the protection of your personal information.

What is your return policy?

Our return policy is 30 days. Items must be unused and in their original condition to be eligible for a return. Please see our return policy for details on specific conditions.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your delivery on the carrier's website.

Do you offer exchanges?

We only accept exchanges for defective or damaged items. If you require an exchange, please contact us by email for instructions on how to do so.

What are the delivery times?

Delivery times may vary depending on your location and the shipping method chosen. Typically, orders are processed within 1 to 3 business days, and delivery can take between 3 and 10 business days depending on the destination.

How can I contact your customer service?

You can contact us by email at support@lysvera.com. We strive to respond to all requests within 24 to 48 hours.